AI & Call Disclosure
AnswerSentry is designed to be transparent about automated assistance and to support lawful call handling practices.
AI identification
Sentry should identify itself as an AI or virtual receptionist near the beginning of a call. It is designed to communicate naturally without claiming to be human.
Recording and transcription
Calls may be recorded or transcribed for appointment handling, quality review, security, and customer reporting. Recording-consent requirements vary by jurisdiction. Each business is responsible for approving an appropriate notice and confirming the legal requirements that apply to its callers.
Human escalation
Call flows can transfer callers to a person, notify an on-call employee, collect a message, or stop an automated workflow when confidence is low or an approved escalation condition is detected.
Emergencies
AnswerSentry is not an emergency-response service. Safety scripts may advise callers to contact 911, utilities, or another appropriate emergency authority, but the agent does not replace emergency professionals.
Sensitive information
Callers should not provide passwords, full payment-card details, Social Security numbers, or unnecessary health information. Customer configurations should minimize collection of sensitive data and route regulated workflows through appropriately compliant systems.